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PRIVACY POLICY

1. Information We Collect

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When you visit this website, create an account, place an order, participate in a livestream, use the Vault service, or contact Pokeruptcy Retail LLC, we may collect certain information, including:

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  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (if provided)

  • Order history and purchase details

  • Vault activity and shipment requests

  • Customer service communications

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Payment information is processed securely by third-party payment providers. Pokeruptcy Retail LLC does not store complete credit card information on its own servers.

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We may also automatically collect certain technical information, including:

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  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity and usage information

  • Referral sources

  • Analytics data

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2. How We Use Your Information

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Pokeruptcy Retail LLC may use collected information to:

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  • Process and fulfill orders

  • Store and manage Vault inventory

  • Provide customer support

  • Send order confirmations and shipping updates

  • Respond to inquiries and requests

  • Prevent fraud and unauthorized transactions

  • Improve website functionality and user experience

  • Conduct business operations and recordkeeping

  • Comply with legal obligations

  • Send promotional communications where permitted

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3. Marketing Communications

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If you voluntarily subscribe to newsletters, promotional emails, stream notifications, giveaway announcements, or other marketing communications, Pokeruptcy Retail LLC may send updates regarding:

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  • New products

  • Livestream schedules

  • Promotions

  • Giveaways

  • Events

  • Business announcements

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You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us directly.

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4. Payment Processing

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Payments are processed through secure third-party payment processors, which may include:

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  • Wix Payments

  • Stripe

  • PayPal

  • Other authorized payment providers

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Pokeruptcy Retail LLC does not receive or store complete payment card information.

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Payment processors handle customer payment information according to their own privacy and security policies.

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5. Sharing of Information

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Pokeruptcy Retail LLC does not sell customer personal information.

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Information may be shared only when reasonably necessary to:

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  • Process payments

  • Fulfill shipments

  • Store and manage business records

  • Prevent fraud

  • Comply with legal requirements

  • Protect the rights, safety, or property of Pokeruptcy Retail LLC or others

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Examples of third parties that may receive limited information include:

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  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Government authorities when legally required

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6. Livestream and Rip & Ship Services

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Customers participating in Rip & Ship livestreams acknowledge that:

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  • Usernames may be displayed publicly during livestreams.

  • Orders may be opened publicly on livestreams.

  • Cards, products, and order activity may appear in livestream recordings.

  • Recorded livestreams may remain publicly accessible after the event concludes.

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Pokeruptcy Retail LLC does not intentionally disclose sensitive personal information during livestreams.

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7. Cookies and Tracking Technologies

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Pokeruptcy Retail LLC utilizes cookies and similar technologies as described in its separate Cookies Policy.

By using this website, you acknowledge and agree to the use of cookies and tracking technologies in accordance with the Cookies Policy.

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8. Third-Party Services

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Pokeruptcy Retail LLC may utilize third-party platforms and services, including but not limited to:

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  • Wix

  • Stripe

  • PayPal

  • USPS

  • Other shipping carriers

  • Twitch

  • YouTube

  • TikTok

  • Instagram

  • Google Analytics

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These third parties maintain their own privacy practices and policies. Pokeruptcy Retail LLC is not responsible for the privacy practices of third-party services.

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9. Data Security

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Pokeruptcy Retail LLC takes reasonable administrative, technical, and organizational measures to protect customer information.

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However, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers acknowledge that use of the internet involves inherent security risks.

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10. Data Retention

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Pokeruptcy Retail LLC may retain customer information, transaction records, communications, shipping information, Vault records, and related business records for as long as reasonably necessary for:

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  • Business operations

  • Customer support

  • Tax compliance

  • Accounting requirements

  • Fraud prevention

  • Legal obligations

  • Dispute resolution

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11. Children's Privacy

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Pokeruptcy Retail LLC does not knowingly collect personal information from children under the age of 13.

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If we become aware that information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete such information.

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12. Your Privacy Rights

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Subject to applicable law, customers may request:

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  • Access to personal information

  • Correction of inaccurate information

  • Deletion of certain personal information

  • Information regarding how personal information is used

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Certain information may be retained where required by law, accounting obligations, fraud prevention needs, or legitimate business purposes.

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13. Contact Information

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For privacy-related questions, requests, or concerns, contact:

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Pokeruptcy Retail LLC

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contact@pokeruptcy.com

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14. Changes to This Privacy Policy

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Pokeruptcy Retail LLC reserves the right to modify or update this Privacy Policy at any time without prior notice.

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Changes become effective immediately upon posting to the website.

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Continued use of the website, participation in livestreams, use of the Vault service, or purchases from Pokeruptcy Retail LLC constitutes acceptance of any updated Privacy Policy.

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