REFUND POLICY
1. All Sales Final
All sales made through Pokeruptcy Retail LLC are considered final except as expressly stated in this policy or where required by applicable law.
This includes, but is not limited to:
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Sealed trading card products
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Rip & Ship purchases
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Pre-Order products
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Booster packs
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Booster boxes
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Elite Trainer Boxes
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Collection boxes
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Single cards
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Graded cards
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Vaulted items
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Opened, unsealed, or live-opened products
Once a product has been opened, whether by the customer or during a Rip & Ship livestream, it is not eligible for return, exchange, or refund.
2. Eligible Refunds
Refunds or replacements may be considered only in the following circumstances:
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The incorrect item was shipped.
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An item was paid for but was not delivered, shipped, or added to the customer's Vault.
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An item received was materially different from the product description.
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Pokeruptcy Retail LLC is unable to fulfill a purchased product or pre-order.
Pokeruptcy Retail LLC reserves the right to request photographs, videos, order information, or other documentation before approving a refund or replacement.
Approved refunds will be issued to the original payment method whenever possible.
3. Pre-Order Products
Certain products may be offered for sale before Pokeruptcy Retail LLC receives inventory.
Release dates, inventory arrival dates, shipment dates, and livestream opening dates are estimates only and may change without notice.
Delays caused by manufacturers, distributors, shipping carriers, inventory allocations, or circumstances outside Pokeruptcy Retail LLC's reasonable control do not automatically qualify for refunds.
If Pokeruptcy Retail LLC is unable to fulfill a pre-order product, the customer will receive a refund for the unavailable item.
4. Rip & Ship Purchases
By purchasing a Rip & Ship product, the customer expressly authorizes Pokeruptcy Retail LLC to open the product on the customer's behalf during a livestream or recorded opening session.
Customers acknowledge and agree that:
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Pack contents are random.
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No specific cards, rarities, values, pull rates, or grading outcomes are guaranteed.
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Pull rates and product collation are determined solely by the manufacturer.
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Product opening constitutes fulfillment of the purchased service.
Refunds, returns, exchanges, disputes, or chargebacks will not be granted due to:
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Unfavorable pulls
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Failure to obtain desired cards
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Perceived pack value
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Card market value
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Grading outcomes
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Manufacturer collation or distribution
5. Card Condition Disclaimer
Cards are sourced directly from manufacturer-sealed products.
Pokeruptcy Retail LLC does not guarantee PSA, BGS, CGC, or any other grading outcomes.
Minor factory imperfections, including but not limited to:
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Centering issues
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Print lines
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Surface scratches
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Edge whitening
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Factory defects
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Minor manufacturing inconsistencies
are not considered defects and are not eligible for refunds, returns, or exchanges.
6. Vault Items
Items stored in the Vault remain subject to this Refund Policy.
Once an item has been opened during a Rip & Ship event and placed into the Vault, it is considered fulfilled and is not eligible for refund, return, or exchange.
Customers are responsible for requesting shipment of Vault contents within the applicable Vault storage period.
No refunds will be issued for abandoned or unclaimed Vault contents.
Items stored in the Vault remain the property of the customer until otherwise handled pursuant to the Shipping & Vault Policy.
7. Shipping Damage, Loss, and Delivery Issues
Shipping-related matters are governed by the Shipping & Vault Policy.
Customers selecting untracked postage acknowledge that delivery cannot be verified and that Pokeruptcy Retail LLC is not responsible for items lost, delayed, damaged, stolen, or misdelivered after acceptance by the shipping carrier.
For tracked shipments, customers should work with the carrier regarding transit-related claims and insurance matters when applicable.
Pokeruptcy Retail LLC is not responsible for packages marked as delivered by the carrier.
8. Order Cancellations
Orders may be canceled and refunded at the discretion of Pokeruptcy Retail LLC prior to fulfillment.
Pre-order cancellation requests may be considered prior to fulfillment but are not guaranteed.
Once a Rip & Ship product has been opened, an order has been shipped, or fulfillment has otherwise begun, the order is no longer eligible for cancellation.
9. Refund Request Deadline
Refund requests must be submitted within seven (7) days of delivery or, for non-shipped issues, within seven (7) days of the issue becoming known.
Requests submitted after this period may be denied.
10. Chargebacks and Payment Disputes
Customers agree to contact Pokeruptcy Retail LLC before initiating a payment dispute or chargeback.
Fraudulent or abusive chargebacks may result in refusal of future service, account restrictions, and Pokeruptcy Retail LLC reserving all legal remedies available under applicable law.
11. Policy Changes
Pokeruptcy Retail LLC reserves the right to modify this Refund & Return Policy at any time.
Changes become effective immediately upon posting to the website.
Continued use of the website, participation in livestreams, use of the Vault service, or purchases from Pokeruptcy Retail LLC constitutes acceptance of the revised policy.